Customer Service

Reach every customer — at a fraction of the cost

Today, your customers have increased service expectations, and more purchasing options than ever before. More and more, effective competition means providing the best possible service.

Varolii’s Customer Service Suite offers the most cost effective, productive way to engage customers.

Benefits include:

• Communicate immediately with your customers before they call you
  
• Improve contact center efficiency that scales to call volume
• Reach more customers with useful, high value information
• Increase customer satisfaction through personalized interactive communications

Sample applications in your industry

Communications Financial Services Utilities Healthcare Insurance

Communications Applications Customer satisfaction survey Service plan announcements Nearing credit limit Account status Financial Services Applications Fraud notifications Loan status information Customer survey Card activation Obtain missing information Credit limit information Utilities Applications Customer survey Appointment scheduling / reminder Service outage / restoration Curtailment Budget Bill programs Healthcare Applications Medication and treatment adherence Clinical monitoring and data collection Rx management and utilization (refill and dosage reminders) Appointment Management (scheduling and reminders) Patient Surveys (HRA, satisfaction) Medicare Part D enrollment and coverage determination Insurance Applications Claim status Appointment scheduling Benefit changes Insurance / address verification Dispute status